Everything goes to hello@troncodrinkware.com - there is no form, no chat widget and no ticket queue, just people who maintain these 22 pages and read what arrives. Most messages get an answer within two working days.
Catalog corrections first: a link that no longer resolves, a price snapshot that has drifted embarrassingly far, a spec we got wrong. Second, gaps - if the brand ships a design our shelf does not show, tell us and we will fold it in on the next pass. Third, stuck decisions: if you are torn between two specific models and the FAQ did not settle it, describe how you drink and we will give you a straight pick. Press and partnership mail lands in the same place.
Your order. Purchases happen entirely on the official listing at our retail partner, so this site holds no order numbers, no addresses, no payment records - nothing to look up. Shipping, returns and refunds live in your order history at the store where you bought; the tracking link and the return button are both there.
Writing about a specific product? Paste its page link from this site - it saves a round-trip.
Official brand representative